Crimely Support
Help for the Crimely iOS app
View on App Store

How can we help?

Quick fixes, FAQs, and how to contact us.

Common fixes

App won’t upload / submit builds
Sign into Xcode → Settings → Accounts with an Apple ID that has App Store Connect access. Accept pending agreements in App Store Connect & Developer portal. Archive again and upload.
Location or map not working
iOS Settings → Privacy & Security → Location Services → Crimely → set to While Using. Then relaunch the app.
Scores look off
We calculate a month-over-month trend using the most recent months that have data (no zero-filling). Negative % = improvement (fewer crimes).

Contact

When contacting support, include your iOS version, device model, and steps to reproduce.

FAQ

What data does Crimely use?
We fetch publicly available crime reports and compute a local safety score. See our Privacy Policy for details.
How is the trend calculated?
We compare the latest present month vs the earliest present month in the recent window (no artificial zero months). Negative values indicate improvement.
How do I delete my data?
Email adammassias93@gmail.com with the subject “Data Deletion Request”. We’ll confirm once done.